Privacy Policy - Services For Internationals in Australia | iDibs


At iDibs, your Privacy is important to us.

We respect your personal information and your privacy is important to us.  This Privacy Policy explains how we collect personal information and how we maintain, handle, use, store and disclose the personal information we hold. This Privacy Policy covers Student Resources Pty Ltd trading as iDibs (ACN 635 412 814) and all its related companies (“iDibs”, “us”, “we”).

iDibs is bound by the Australia Privacy Principles (“APP”) under the Privacy Act 1988 (Clth) as amended from time to time in Australia. We give effect to these laws by adhering to the APP in our dealings with your personal information.

This Privacy Policy, may be amended from time to time to as required by law and as such we encourage you to please regularly check our Privacy Policy so that you are aware of any updates and changes which have been made.

All information which iDibs holds will be governed by the latest version of the iDibs Privacy Policy.

At iDibs, we are committed to protecting the privacy of the information that you provide us with and iDibs also aims to be open and transparent about how we manage your personal information.

What types of personal information may we collect and hold?

Personal Information

Under the Privacy Act 1988 (Clth) personal information means information or an opinion about you.  The definition of personal information includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (for example your references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements.

Sensitive Information

Sensitive Information under the Privacy Act 1988 (Clth) is a special category of personal information.  Sensitive information is information or opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Privacy Act 1988 (Clth), sensitive information can, in most cases, only be disclosed with your consent.

Health Information

Health Information is defined under the Privacy Act 1988 (Clth) to mean information or an opinion about, the health or disability (at any time) of an individual; an individual’s expressed wishes about the future provision of health services to him or her; or a health service provider, or to be provided, to an individual; may also be personal information or other personal information collected to provide, or in providing, a health service. As outlined in the Privacy Act 1988 (Clth), health information can, in most cases, only be disclosed with your consent.

How does iDibs collect personal information?

iDibs has many services which it provides, or liaises with other service providers to provide for it, as listed on its website from time to time.  iDibs will only ask you to provide information that is relevant to the particular service that you have requested iDibs to provide.  iDibs may collect some or all of the following information:

  • ID information such as your name, postal address, email, telephone numbers, date of birth and tax file number or other information.
  • Other contact details or information which is publicly available (for example through social media or the internet).
  • Residency or citizenship status (such as, but not limited to a copy of your passport and whether you are on a visa or citizen of Australia to ensure that you are able to work legally in Australia).
  • Qualifications, certificates, accreditation, work history, resume and application forms (this includes any forms that you complete for iDibs or any other information you provide in connection with your application or via the iDibs website).
  • References which iDibs receives about you.
  • Results of inquires that we might make of your former employers, work colleagues, professional associations, registration body or other entities which have worked previously with you.
  • Results of any competency, medical test, background checks, health questionnaire, psychological tests or personality and behavioural profiles.
  • Salary/benefit information, bank account details, tax file number, superannuation fund any other information we require to ensure that you are paid and that iDibs complies with its legal obligations where IDibs is your employer, or your employer outsources their payroll functions to iDibs.
  • Drivers licence number and other licences as required for work or to provide your services to an employer.
  • Information about your hobbies and interests.
  • Details of any dealings you have with us and/or our clients.
  • Information we receive about any insurance investigations, claims, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved.
  • Information which we receive about a workplace accident in which you were involved.
  • Any other additional information about you which you provide to us - including through our website or as required to be provided by any of our Service Providers to enable any iDibs service to be provided to you.

If you consent, iDibs may also collect sensitive about you, including, your membership in a trade union, health information, information from police checks.  

It is up to you to choose the information that you give to iDibs.

If you choose not to provide IDibs with particular information that has been requested:

  • IDibs may not be best placed to provide the service that you require.
  • IDibs may be limited in our ability to locate for you, or to place you in, suitable work for you.
  • IDibs may be limited in our ability to have any of our service providers place you in suitable work for you or to provide any other iDibs service.

Log Data and Cookies

You agree that whenever you visit our Website or Services are provided to you, we collect information that your browser sends to us that is called Log Data.  This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier.  These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our Website uses these cookies to collect information and to improve our Website and its access.  You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer.  If you choose to refuse our cookies, you may not be able to use some portions of our Website or its services.

Purposes for which iDibs may collect and use your personal information

iDibs uses skilled representatives to provide permanent or temporary recruitment services that respond to the needs of both employers and applicants and where applicable iDibs clients by helping to place the right person in the right position.  

iDibs also utilises or employs third party external entities and individuals as service providers (“Service Providers”) to either facilitate any iDibs services, to provide any iDibs service on iDibs behalf, to perform any iDibs service or to assist iDibs to analyze how our services are used by you and others.

We use the information we collect to provide or facilitate all of the above services to clients, job seekers and Service Providers to enable our services to be provided to you.  In our recruitment businesses, the personal information that we collect from you is used to provide recruitment and contracting services, for example, by matching applicants or contractors to iDibs clients needs.  In our non-recruitment business, your personal information is used to enable iDibs and its Service Providers to deliver the product or services that you require.

Your personal information and sensitive information may also be used in connection with the following purposes:

  • For services which you have requested iDibs to provide to you, which includes for clarity services that iDibs may ask or need an iDibs service provider to provide, facilitate or assist iDibs with.
  • Your actual or possible work placement
  • Career guidance advice or management
  • Your performance appraisals
  • Our assessment of your ongoing performance and prospects
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo
  • Our identification of your training needs
  • Informing you of possible work opportunities, relevant candidates, or other events applicable to any of our services
  • Any workplace rehabilitation
  • Our management and resolution of any complaint, inquiry or investigation in which you are involved
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information
  • Undertaking criminal reference checks
  • For research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you
  • Our direct marketing to you about products and services, advise you of industry news and events, promotions and competitions, reports and other information.  Where we do send you marketing material, you will be able to unsubscribe from such communication.

Where we collect information from

iDibs collects information in a number of ways, including:

  • directly from you, when you provide information by phone, by emails or in documents such as an application form or resume.
  • directly from you through acesss on our website, when you fill out a form, write a comment, make an enquiry or complaint, fill in an order form or subscribe to our publications, services or marketing and events.
  • by contacting the referees that you have nominated
  • from clients to whom services are supplied as part of our contracting business
  • by searching publicly available information (for example, the internet)

Information collected from visitors to our website (including via mobile access)

When you visit our website, iDibs collects information about our website users collectively, which may include data about your location (i.e. city & country), internet browser type, your computer’s internet protocol (IP address), language, operating system, service provider, screen resolution and whether you are visiting for the first time or revisiting our website.  This data is anonymously collected and only used in aggregate, and as such no identifying information is collected.  iDibs uses this data to help us improve our website and our website’s useability and to help us determine what is most beneficial to our users so that we can provide you with the best possible experience.


To whom do we regularly disclose personal information?  We will disclose personal information to clients for the purpose of recruiting you to specific positions, or to our service providers specifically to enable the supply of the service you require.  We may also disclose your personal information to the following parties outside of iDibs:

  • iDibs' agents or contractors (e.g. people who are authorised to administer our computer systems or to other recruitment suppliers, where we are working on a joint recruitment project), professional advisers, consultants and representatives.
  • iDibs service providers specifically to enable the supply of the service you require.
  • You and your referees in making enquiries.
  • Your financial institution and others relating to your remuneration and benefits.
  • Government bodies or others as required/authorised by law.
  • iDibs's related companies and any companies involved in a corporate or business restructure by iDibs.
  • Potential and actual employers, clients of iDibs and trusted third parties.
  • iDibs employees and potential employers or our service providers worldwide regarding possible work placements or to assist us in providing our services to you.
  • Referees.
  • External providers of on-line services such as training and inductions.
  • Our insurers.
  • Professional associations or registration body that has a legitimate interest in the disclosure of your personal and sensitive information.
  • Workers compensation body.
  • Any person with a lawful entitlement to obtain the information.

Management of personal information held by IDibs

All iDibs’s staff members have signed confidentiality agreements and have been provided with privacy training to ensure that they understand iDibs’s responsibilities under the Privacy Act 1988 (Clth) and their obligation to maintain the confidentiality of your information and respect your rights under the Privacy Act 1988 (Clth).  iDibs treats all breaches of privacy very seriously, and will result in disciplinary action being taken, dependent upon the severity. iDibs has appointed a Privacy Officer to ensure that iDibs’s management of your personal information is in accordance with this Privacy Policy and the relevant privacy legislation.

How does iDibs store and protect your personal information?

The security of your information is important to us.  We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.  To ensure that your personal information is secure, iDibs holds your personal information in a combination of secure computer storage facilities, paper-based files and other records.  iDibs takes the steps which are reasonably necessary to protect your personal information we hold about you from misuse, interference, loss, unauthorised access, modification or disclosure.  We may need to maintain records for a significant period of time, due to statutory requirements or as otherwise required, however, when we consider personal information is no longer required, we take reasonable steps to disposed of this information in a secure manner or to otherwise de-identified the records.


If you have a general enquiry, you may choose to use to use of pseudonym or remain anonymous.  iDibs may not always be able to interact with you in this manner however, especially where it is required by law to identify a person before providing certain information.  In general, we will not be able to deal with you anonymously or where you are using a pseudonym when:

  • it is impracticable; or
  • where we are required or authorised by law or a court/tribunal order to deal with you personally.

Correcting or updating information held by iDibs

iDibs takes reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.  If you believe that there is an error or information is missing please notify our Privacy Officer and we will work with you to correct or add the information as soon as possible.

Access to your personal information

You may access your information at any time (subject to some exceptions allowed by law).  If you would like to know what information we hold about you please contact our Privacy Officer.  For security reasons, you may be required to put your request in writing.  Further, you may be charged a fee for searching for and providing access to your information.

Enquiries and Complaints

You can make enquiries, requests to access/delete or correct your information, or if you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Officer in writing:

  • Mr Hao Teo, Privacy Officer, Student Resources Pty Ltd trading as iDibs GPO Box 298 Melbourne Vic 3001
  • Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

We will try to satisfy any questions or concerns that you have.  For more information about privacy in general, you can visit the Office of the Australian Information Commissioner's website -  


    For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email and postal address. The information that we collect will be used to contact or identify you.


    We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


    Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

    Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.


    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


    We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security


    Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites, visit us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


    Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


    We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

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